Returns/Terms and Conditions
- Please note before ordering, no refunds are issued on personalised bespoke goods with intials/names on them.
- If your product has a fault we will exchange/replace but we are unable to refund ANY personalised goods due to any reason.
- Once your order is placed for a personalised item it cannot be cancelled due to it being personalised.
Ordering
- Please contact us by whatsapp to confirm your personalized initials/sizes - we have a 24H replies policy - your emails/whatsapp will be responded in less than 6 hours
- If you have a change of mind, it must be done within 6 hours of the confirmed order
- This is due to the personalised nature of most things we produce
Personalization
Please allow 10-20 working days to produce the item although we are usually quicker and then fast track courier shipping on top.
Worldwide Delivery
We offer delivery worldwide for any item in the store. All orders are sent out within 2 working days of manufacture. Any questions, please get in contact at [email protected] or via whatsapp
Returns & Replacements
- We do not accept returns on any item personalised with your inscription, unless the item is faulty in which case it will be replaced with the same or an alternative can be chosen.
- We do not cover the postage for the return, or refund the original postage. Please email if you wish to return and they will provide all details.
- Every single item purchased must be returned in the same condition as sent out in, otherwise no refund/replacement will be issued, under no circumstances will we accept a return that is damaged, used or dirty.
- It is the customers responsibility to package an item in a state that it will reach us as in original state even if deemed faulty in any way when received. We will not issue any sort of refund/replacement for an item not received as in original condition.
Faulty Items
If you believe an item is faulty, please contact us via whatsapp or email with a brief description of the problem along with images so we can look into this for you and if appropriate we will arrange your replacement .
Wrong item
In the unlikely event, the item you received is not what you originally ordered please contact customer services, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Lost or damaged items
- Sassy Gallery can not be held responsable for any loss or damage of any item sent via any of our courier services.
- All delays are out of our control and should be taken up with the courier it was dispatched with.
- No refunds will be offered on delayed items.
CHANGES TO TERMS AND CONDITIONS
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
Data
What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details.
We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable us to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.
We may also send you from time to time (by email or post) information about products and services and details of promotions from Sassy Gallery.
• All email messages and email newsletters will contain information on how you can unsubscribe
• or send us an email [email protected]
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.